United States Postal Service in 185 East Main Street

Customer Reviews about United States Postal Service:

• ★ ★ ☆ ☆ ☆
  I am a postal clerk myself, in a location I'd rather not name about an hour outside of Grass Valley (although I live here.) I was expecting a package today, although by 9am it said "arrived" but not "out for delivery" which was unusual, so I called to check if it would go out today and if not, could they hold it for pickup. After 10 rings a lady sounding very stressed picked up, and before I was through explaining the situation she cut me off and said " let me get to a computer to help you" and placed me on hold, which lasted for 15 minutes before she picked up again. After re-explaining my situation, I was again cut off and told " it'll go out today." I said thanks, but before I could ask further questions the phone was hung up. I hope it does arrive today! I understand that a postal clerk's job ID harder than most people think, but If I treated a customer like this in my office my Postmaster would have fired me on the spot! Take a breath - customers first!
  By Alex's Favorites, September 14, 2017
• ★ ☆ ☆ ☆ ☆
  They have reduced their service protocols to a fine science. They know exactly how to offer service just terrible enough to keep customers from actually going "Postal". There will always be one less person on duty than would be required to keep the line (which is always long) moving smoothly.
  By Rick Silberman, August 08, 2017
• ★ ☆ ☆ ☆ ☆
  I am a 30 plus year native to Grass Valley and I can tell you that this place has gone way, way, down hill. The bulk of the staff (including management) is incredibly rude and act as thought it is our gift to have their service. It is no wonder UPS and FEDEX are kicking their butts! I loath having to go here, and waiting in line while desperately wishing inside that the person who helps me actually gives a damn about their job and the money I put in their checkbooks. You can't even call them, just try! They do not answer and you can't leave a message because it's always full. WHAT A JOKE! I hope they end up in a welfare line with someone who is as equally rude and complacent about serving the public. However, credit where credit is due, the very tall, thin older gentle man has always been very kind and polite, much respect to him for not letting his coworkers ruin his disposition.
  By Jason T, March 04, 2017

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About United States Postal Service in Grass Valley